Terms & Conditions
These terms and conditions determine products and services made available on www.tphealthcareservices.com (the “website”) and the home sample collection test kit (the ”product”) together are the services delivered to you by TP Healthcare Services Limited.
Our products and services are available for purchase for residents based within the
Please read these terms and conditions carefully before ordering any Services from our sites. You should understand that by placing an order for any of our Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. These terms and conditions are to be considered correct when written in English and not using a translation tool. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the laws of England and Wales and other copyright laws, and is the property of TP Healthcare Services. The collective work includes works that are licensed to TP Healthcare Services, Copyright 2021, TP Healthcare Services ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TP Healthcare Services or purchasing TP Healthcare Services products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TP Healthcare Services or to purchase TP Healthcare Services products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TP Healthcare Services. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of TP Healthcare Services used in the site are trademarks or registered trademarks of TP Healthcare Services.
- How the Contract is Formed with us.
After placing an order for the Home Sample Collection Test Kit via our website, you will receive confirmation from us acknowledging that we have received your order.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail confirming that the order has been accepted and an indication as to when the Test Kit will be dispatched. The Contract will relate only to those Services we have confirmed in the Order Confirmation.
- Delivery of the Kit
For Test to Release International Travel we will dispatch the Sample Kit to arrive on the fifth day of your arrival into the UK. We will take reasonable steps to meet the delivery date set out in the Order
Confirmation or as otherwise agreed between us. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you. Please allow extra time for deliveries across bank holidays & weekends, and to the Scottish Highlands and Ireland.
If you fail to take delivery of the Sample Kit within 14 days of the date set out in the Order Confirmation, then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control we shall have no liability to you for late delivery and you shall be responsible for re-arranging delivery of the Sample Kit at your sole expense.
If we are not able to deliver the Sample Kit within the time scale set out in this clause 4 due to operational reasons or shortage of stock, we will deliver the Sample Kit as soon as it becomes available. If the Sample Kit cannot be dispatched within 14 days of the date set out in the Order Confirmation, we shall notify you as soon as reasonably practicable and you shall be entitled to cancel the Contract and receive a full refund in accordance with our refunds policy (set out in clause 5 below).us
5. Cancellation and Returns
A Contract may not be cancelled by you at any time after the order has been dispatched.
In the event that a Sample Kit delivered to you under these Terms and Conditions is damaged, faulty or in some other way unusable in accordance with the instructions provided, you must notify us within 7 days of receipt of the Sample Kit, confirming the damage or fault to the Sample Kit. Within 7 days of receipt of such notice we will arrange for a replacement Sample Kit to be sent out to you.
6. Your Obligations
When placing an order for a Sample Kit you accept that it is your responsibility to comply with all and any instruction included with the Sample Kit and to return the Sample Kit to be tested within the time limit specified in the Sample Kit. This includes providing a sufficient sample for testing in line with the instructions. If you fail to provide a sufficient sample, we are not obliged to provide a replacement Sample Kit.
When placing an order for a Sample Kit you accept that it is your responsibility to ensure the sample kit is posted back to the laboratory within any required timeframe and that TP Healthcare Limited cannot be held responsible for any delays that may occur in transit. The majority of the Post-Paid Royal Mail trackable service are delivered on time, however this is guaranteed by Royal Mail and not TP Healthcare Limited. Any turnaround time, including that of any guaranteed service does not start until a correctly taken sample is received by the laboratory. TP Healthcare Limited cannot be held responsible for any delays caused by late receipt of the testing Sample kit by the laboratory or any delays outside of TP Healthcare Limited’s control such as limited testing capacity at the laboratory. Failure to comply with the provisions of in this clause 6 will not entitle you to a refund of any price paid for the Services and may affect the accuracy of the results of any tests carried out on your behalf.
If you order a test with TP Healthcare Limited you are consenting to the sample collection procedure associated with that test or tests and the performance of those tests in any laboratory. You further consent that the results of a negative test undertaken may be shared so as to ensure anyone affected can receive appropriate advice and treatment. You can withdraw that consent at any point up to when your sample is collected, and our normal refund and cancellation policy will apply.
We reserve the right to refuse to process a Sample Kit returned to us for processing if such Sample Kit is not returned within 6 months of the date of dispatch, as set out in the Order Confirmation.
7. Price and Payment
The price of the Services and our delivery charges will be as quoted on our sites from time to time, except in cases of obvious error. VAT is not payable in respect of the Services but may be charged for any other service offered by us.
Service prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
It is always possible that, despite our best efforts, some of the Services listed on our sites may be incorrectly priced. We will normally verify prices as part of our Order procedure so that, where the correct price of a Service is less than our stated price, we will charge the lower amount to you. If the correct price of a Service is higher than the price stated on our sites, we will normally, at our discretion, either contact you for instructions before providing the Order Confirmation, or reject your order and notify you of such rejection.
We are under no obligation to supply the Services to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
Unless expressly agreed otherwise by the parties, payment for all Services must be by credit or debit card. We accept payment with Visa, Maestro, Mastercard, Visa Electron, AMEX, and Delta. We will not charge your credit or debit card until after we have issued the Order Confirmation.
8. Our Refunds Policy
Refunds are only available for Test to Release For International Travel orders prior to 48 hours before dispatch, and are subject to a 20% administration fee
Cancellation of Test To Release within 48 hours of dispatch are non-refundable
There are no refunds available on private PCR swab test or Fit to Fly and the travel certificate issued.
- Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TP Healthcare Services disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TP Healthcare Services does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TP Healthcare Services does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
- Limitation of Liability
TP Healthcare Services shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TP Healthcare Services has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- Typographical Errors
In the event that TP Healthcare Services product is mistakenly listed at an incorrect price, TP Healthcare Services reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TP Healthcare Services reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TP Healthcare Services without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
TP Healthcare Services may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TP Healthcare Services.
This Agreement and any matter arising from or in connection with it shall be governed by and constructed in accordance with English Law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Each Party irrevocably agrees to submit to the non-exclusive jurisdiction of the English courts over any claim or matter arising from or in connection with this Agreement. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TP Healthcare Services products) must be commenced within one (1) year after the claim or cause of action arises. TP Healthcare Services ’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TP Healthcare Services may assign its rights and duties under this Agreement to any party at any time without notice to you.
- Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including TP Healthcare Services or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
- Participation Disclaimer
TP Healthcare Services does not and cannot review all communications and materials posted to or created by users accessing the site and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TP Healthcare Services is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TP Healthcare Services reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TP Healthcare Services in its sole discretion.
You agree to indemnify, defend, and hold harmless TP Healthcare Services, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
- Third-Party Links
In an attempt to provide increased value to our visitors, TP Healthcare Services may link to sites operated by third parties. However, even if the third party is affiliated with TP Healthcare Services, TP Healthcare Services has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TP Healthcare Services. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TP Healthcare Services seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
This Agreement and any matter arising from or in connection with it shall be governed by and constructed in accordance with English Law.
Each Party irrevocably agrees to submit to the non-exclusive jurisdiction of the English courts over any claim or matter arising from or in connection with this Agreement.
Questions about the Terms of Conditions should be sent to us at [email protected].